“Peace of Mind” Guarantees

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PAY WHEN YOU’RE HAPPY

Always Standing 100% Behind Our Work With Real Guarantees

More than 15 years ago when Service Champions began, we had zero track record. Homeowners had no proof they could trust us. We decided to give them a special assurance that they would love their experience and results and the ‘Happy Money’ Promise was born. The promise was simple and honest: only pay if and when you’re happy.

Fast forward to today. Now we have well over 100 trucks and 100 technician (and one heck of a track record!). But we still have that same promise. You don’t pay until your 100% happy with our service. Period.

More Peace Of Mind Guarantees

Our ‘Happy Money’ Promise is not the only guarantee we give to our clients. In fact, we have 8 WRITTEN commitments to you. These “Peace of Mind” Guarantees are our iron-clad promises to you that we always meet or exceed expectations.

We’ve never been afraid to set the bar high. (In fact, we insist on it!). Here are the 8 promises we make:

INSTALLATION WORKMANSHIP GUARANTEE
Our installation technicians are hired and trained to be the absolute finest in the industry – the best in skill, attitude, and workmanship. Not only will you get the top-quality installation, you and your home will also be treated with the highest respect. Our technicians always wear booties (floor savers) and clean up when finished. They never smoke or swear in your home, they will be polite and courteous, and they will take personal responsibility for your satisfaction. If any of our technicians don’t perform 100% to our high standards, call us immediately and we’ll do whatever it takes to make it right. All we ask is that you notify the office of your concerns prior to the installation crew leaving your home so we can fix it instantly.
BETTER THAN WE FOUND IT GUARANTEE
We realize that most homeowners’ biggest fears are when a contractor works in the home they will make a mess and destroy their home. That’s totally unacceptable – YOU deserve better. And we don’t just say that, we back it up. Because of the quality of our installation teams, we can guarantee you that we will leave your home BETTER than we found it or we will pay for a cleaning service to come to your home and clean it in its entirety. We are that confident.
COMFORT GUARANTEE
Service Champions believes you should have assurance that your system will keep you comfortable at the temperature of your choice. We have promised a temperature variance of no more than plus or minus one degree at your electronic digital thermostat whether heating or cooling your home. If the desired temperature selection is not achieved, we will make any upgrades, modifications, or repairs necessary to reach the desired temperature at no charge to you for up to one year after the installation.
24-HOUR FIX IT OR HOTEL GUARANTEE
Unlike most companies, we are a service company. We have a staff of qualified service technicians that are there to serve you in the unlikely event of your system having a problem. We commit to having your system up and running within 24 hours of our arrival or we will put you up in the local Embassy Suites for the night at no charge.
NO LEMON GUARANTEE
We recognize that not every manufactured piece of heating and cooling equipment is 100% perfect, 100% of the time. It’s rare to have a significant issue with the high-quality systems we install, but just in case, we offer a ‘No Lemons’ guarantee. If you’ve ever been stuck with a “lemon” product before, you’ll truly appreciate this! If your compressor in your air conditioner fails twice in the first five years, we will install a complete and new outside unit. If the heat exchanger in your furnace fails in the first ten years, we will install a new furnace.
LOWEST PRICE GUARANTEE
We want you to have 100% peace-of-mind that you’re getting the best price on a high-quality heating and cooling system installed by top industry technicians. Since anyone can make something cheaper by cutting corners, all we ask is that you do an ‘apples-to-apples’ comparison. Service Champions promises you that you cannot find a licensed contractor with drug-free employees to provide you a comparable installation, including our “Happy Money” Promise and all other written Service Champions warranties, for less money. If you do find any company that publishes a lower price, has a “Happy Money” Promise along with comparable written warranties and drug-free technicians, we’ll happily refund the difference plus $50.00.
NO CHANGE ORDER GUARANTEE
In the contracting and construction businesses, it’s all too common to agree on a price, only to be pressured into a “change order” that increases the price right before or during the installation. Simply put, that’s unfair. We promise, unless an exception is noted in writing on the agreement, there will be no change orders to the project we agreed upon.
HAPPY MONEY PROMISE
Service Champions isn’t just a clever name; making sure every customer is always 100% happy is our passion, our purpose, and our obsession. That’s why our work is always covered by our exclusive “Happy Money” Promise. Here’s how it works: Within the first year of a new equipment installation if you are not 100% happy with your purchase, we will cheerfully do whatever it takes to make it right…including removing the equipment and refunding your money. If you’re not happy, we’re not happy. It’s that simple. No surprises. No regrets. Guaranteed.