The Plumbing, Heating & AC Company 100% Dedicated
To ‘Champion-Level’ Service
We Have Exceptional People Delivering Extraordinary Service
Great companies have purpose.
Our purpose at Service Champions is driven by asking one simple question: “How can we make our client’s experience something that makes them say “WOW”?
It’s been that way since the beginning, way back in March of 2000 when owner and founder Leland Smith decided that caring service would be the heart of Service Champions.
He set about hiring and cultivating exceptional people, and built a culture around extraordinary service value. To this day, we look for people who care and have a heart for service first.
What It’s Like To Be A Client Of Service Champions
All great service experiences are about getting the details right. That’s what we do for our clients.
Here are some specific examples:
- We email you a picture of your technician before he arrives.
- He’ll be in a clean uniform and wearing a name badge with a picture on it.
- We take extra care to respect you and your property with floor protectors (shoe covers) and drop cloths.
- Your diagnosis will be clearly explained and we will give you an upfront price you can trust.
- When we’re done, we’ll leave the work area cleaner than we found it.
- You pay when you’re satisfied, and not before.
In short, every single detail of your experience matters to us.
Taking It A Step Further… Good Deeds For Free
We take our ‘service first’ attitude a step further with ‘Good Deeds For Free.’ This is our way of looking for little extras to help you out and make your day.
We’ve performed just about every kind of deed you could possibly think of: sweeping floors, finding dogs, repairing bikes, cleaning gutters, delivering birthday surprises, fixing loose handrails, jumpstarting cars, and moving lots and lots of heavy things. If you can dream it up, one of our technicians has probably already done it for one of our clients.
Good Deeds aren’t just for our clients, they also include the community at large. We’ve served the homeless, rescued motorists by the side of the road, and given our time and money to many charities.
Why do we do it?
It’s a way for us to live out our service values with concrete actions. Not everything has to be about profits… some things can just be about making everyone smile more.
Find out more about Good Deeds For Free by clicking here.
More About Us
When choosing Service Champions, you get on-time service, technicians that treat you and your home with respect, up-front pricing, and jobs done right the first time. Here are even more reasons to choose Service Champions for all of your plumbing, heating, cooling, and indoor air quality needs.
We understand your time is valuable. We promise to schedule your appointment when it’s most convenient for you, and arrive on time. We also call you when our technician is on his way so that you are never left wondering.
Before bringing any technician onto our team, all must go through a certification process that includes a background check and drug testing, because your complete and total comfort means everything to us. It is our commitment to your total satisfaction.
All of our technicians wear booties over their shoes out of respect for you and your home. We promise to leave your home cleaner than we found it by making sure we use drop cloths and mats…and don’t forget to ask our technicians about doing a Good Deed For Free!
All of our company vehicles are fully stocked so that your needs are met right from the start. All of our technicians have the necessary tools and materials to get the job done right the first time.
This means no surprises. We work by the job, not by the hour. At Service Champions, all of our technicians have up-front pricing so that you will know the price before we get started.
We offer a preventive maintenance program for your heating and cooling system. For more information on our Champ-Rewards program, click here.
Our Contractor’s State License Board number is 799170
Diamond Certified is earned by companies scoring highest in ongoing customer satisfaction research performed by the American Ratings Corporation. Service Champions is the first plumbing and HVAC company in Southern California to earn the Diamond Certification, and has earned it year after year.
Service Champions is a member of the Better Business Bureau, and has been accredited since the year 2000. BBB accredited means that the company has agreed to uphold the BBB’s accreditation standards, which includes sound advertising and customer service practices that enhance customer trust and confidence in the business. Service Champions has an A+ Rating with the Better Business Bureau.
Contact Us Today For Plumbing, Heating Or AC Maintenance, Repairs, Or Installation.