Service Champions Privacy Policy

This Privacy Policy describes Service Champions Plumbing, Heating & AC information collection and use practices on the places where it appears. This includes our website at Servicechampions.com, and our phone and in-person services. This policy does not apply to our employees.

Information Collection

The type of personal information we collect depends on your relationship with us. It also depends on how you interact with us. California law requires us to tell you if we share categories of information for cross-contextual behavioral advertising. Described below by category is the information we may collect and if we share that category of information for cross-contextual behavioral advertising. To learn how to modify your cross-contextual advertising preferences view our Notice of Right to Opt-out of Sale/Sharing. We collect:

Name and contact information. This includes name, email address, phone number, address, city, state, and zip/postal code. In some cases, we may share this information for the purposes noted above.

Demographic information. We may use and store information about your location based on your IP address (at a city or county level). In some cases, we may share this information for the purposes noted above.

Payment information. This includes credit card or other payment information).

Submitted information. This includes information provided by you when you contact us by phone, text, or online chat; It also includes information provided by you when you fill in our “Book Online” forms or complete a survey or review.

Job applicant information. We collect resumes, education, and employment history from job applicants. This includes information about your skills and qualifications for the position. We may collect certification, permit and license information.

Site usage information. We collect information about the browser you are using. We also collect information about the sites you came from and where you visit when you leave us. We may also collect your operating system and IP address. We also look at the areas of our site you visit and any actions you make. We also collect device identifiers. This might include your hardware model. In some cases, we may share this information for the purpose noted above.

We do not use or disclose sensitive personal information, as defined by California law, for inferring characteristics or for purposes other than those permitted by law. We keep these categories of personal information as long as necessary or relevant for the purposes for which it was collected. We also keep information as required by law.

 

Use of Data

We use the collected personal information for various purposes:

• To offer, provide, improve, and maintain our services
• To notify you about changes to our services
• To allow you to participate in interactive features of our services when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our services, including sending you a review and feedback form, with your permission
• To monitor the usage of our services
• To detect, prevent and address technical issues
• To offer you targeted advertisements based on goods, services, and events that we think will be of interest to you
• To provide you with news, special offers, marketing or promotional materials, and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

 

More Information

For more information about our privacy practices, read below for the rest of our privacy policy.

We use cookies and similar tracking technologies to track the activity on our website, and for remarketing purposes.

Cookies are files with a small amount of data which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our website.

Certain browsers can be set to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. If you block or reject cookies, not all of the tracking described here will stop.

To opt out of cross-contextual behavioral advertising, read our Notice of Right to Opt-out of Sharing for Cross-Contextual Behavioral Advertising below. Additionally, the Self-Regulatory Program for Online Behavioral Advertising provides consumers with the ability to manage certain choices online here and provides a tool for managing mobile choices here.

 

Our Do Not Track Policy: Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals.

Disclosure to Service Providers. We may disclose information to third parties to provide, maintain, and improve our services, including third party service providers who access information about you to perform services on our behalf, or help us execute services you have requested. Some of this information may be Personal Information. Our service providers generally are bound by contract to keep your personal information confidential, and to retain, use, or disclose it only to perform on our behalf the purposes laid out in the contract. Service providers may include financial processing companies, information-hosting applications and services, review and feedback-related service providers, and marketing, advertising, and communications service providers.

Cross-contextual behavioral advertising. We may share information with third parties in order to provide cross-contextual behavioral advertising. In the Notice at Collection (above) we outlined which categories of information are shared for cross-contextual behavioral advertising.

Disclosure to Law Enforcement. Under certain circumstances, Service Champions Plumbing, Heating & AC may be required to disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements. We will transfer all categories of information to respond to a court order or subpoena. We will also disclose it if a government agency or investigatory body requests. This includes U.S. and non-U.S. law enforcement or regulatory authorities.

Family of Companies. We may disclose your information to our group of companies, affiliates, and subsidiaries in accordance with this Privacy Policy.

Successors. We may also disclose your information in connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, divestiture, or dissolution of all or a portion of our business.

Additional information for California, Nevada and Virginia residents. California, Nevada, and Virginia law require that we tell you if we sell personal information with a third party for monetary or (in California) other valuable consideration. We do not do this. We also do not sell personal information of minors under the age of 16 for monetary or other valuable consideration.

We may disclose information for other reasons we may describe to you or as permitted by law.

No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use reasonable measures in accordance with applicable law, we cannot guarantee its absolute security.

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect Personal Information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

You can opt out of certain marketing. To stop receiving our marketing emails please email us at the address noted at the end or follow the instructions in any marketing email message you get from us.  If you opt out of marketing emails you will continue to receive emails from us about your relationship with us where permitted by law.

California residents, or residents in states with a similar law, may have a right, following a verifiable request, to:

(1) access the categories and specific pieces of personal information Service Champions has collected about the user, the categories of sources from which the personal information is collected, the business purpose for collecting the personal information, and the categories of third parties with whom Service Champions shares personal information;

(2) delete personal information under certain circumstances; and

(3) fix or update personal information that you have provided.

Such requests may be made by submitting a verifiable consumer request by:

• Calling us at (855) 480-0936
• Emailing us at [email protected]
• Sending us a request through our Contact Us form here: CCPA Request Form

Service Champions does not discriminate against our users and customers on the basis of their exercising any of their rights.

We will verify your identity using information you have previously provided to us, or other information that is specific to you. You may also authorize an agent to submit a request on your behalf, so long as you provide the authorized agent written permission to request on your behalf, and your authorized agent is able to verify their identity with us.

Notice of Right to Opt-out of Sharing for Cross-Contextual Behavioral Advertising: You can opt out of the sharing of your personal information for cross-contextual behavioral advertising by visiting the Cookie Settings at the footer of the site and turning the cross-contextual behavioral advertising cookies to inactive. Some browsers or browser extensions also allow you to tell websites not to share your information for cross-contextual behavioral advertising through the “global privacy control” signal. We will respond to this signal in a frictionless manner. If you configure this setting on your browser, certain features on our site may not work and you will receive less targeted advertising. To learn how to configure this setting, view here.