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We are open to safely serve you during this time. Click Here to read more about our increased safety precautions.
Service Champions is Southern California’s best residential plumbing, heating & air conditioning company. Whether its faucets, fixture and pipes that need repairs; or a water heater that needs to be serviced or replaced. You can count on us for all your plumbing needs. Main sewer lines, a clogged toilet, trenchless sewer replacement, or clogged bathroom, kitchen or laundry drains, we service them all. Find out more by reading our plumbing page.
Service Champions is the air conditioning company that can expertly maintain, repair, service, or install ANY air conditioning system. We service all brands, types, makes, and models.
Eliminate the hassles and stress associated with home heating services by calling the Southern California company with the great reviews. Service Champions can expertly maintain, repair, service, or install heating systems. We service all brands, types, makes, and models.
Service Champions is Southern California’s best residential plumbing, heating & air conditioning company. We service, repair, and install all kinds and brands of heaters and air conditioners along with drain cleaning.
Service Champions is Southern California’s best residential plumbing, heating & air conditioning company. We service, repair, and install all kinds and brands of heaters and air conditioners along with drain cleaning.
Service Champions call center representative Justine Rosales received a call from a homeowner in La Miranda who was interested in an air scrubber.
“We were talking about the benefits of an air scrubber and getting her set up for an appointment,” Justine said. “We also started talking about everything going on with Covid-19 and how it had changed a lot of all of our plans.”
As the conversation continued, it became clear that the homeowner was worried about her low supply of toilet paper and how hard it was to get more.
“She was senior and some of the stores have super early morning hours for seniors only, but getting all made up and getting to the store on time was hard for her,” Justine said. “Then on top of it, when she does get there, they were usually out. She said she was down to just a couple of rolls.”
Justine could tell the situation was making the client anxious and decided to do something about it.
“I had the idea to put it in the notes for the technician to bring some toilet paper for the client as a Good Deed if he could,” Justine said.
As it happened, someone in the dispatch office saw the notes. The office had just received a bunch of toilet paper for office use and could spare some. Dispatch made sure the technician had some toilet paper to deliver for the client.
Now that’s teamwork!
Justine felt good about the communication and that her notes helped get the ball rolling. “I teared up knowing the client needed it and that someone else on our team saw it and recognized the need and responded.”
Justine, thanks for listening to your client so closely and taking action – that’s a “special delivery” Good Deed For Free!