Service Champions technician David has a standard question he asks all homeowners when he visits attics.
“Obviously with the types of service we provide, we end up in attics a lot,” David said. “Whenever I see boxes, I always ask if there’s something they need brought down because I know getting up there can be a pain for homeowners.”
So, when David was on a recent service call and noticed some boxes with decorations of all sorts, he asked the client if she needed anything to come down.
The homeowner was confused at first. “Decorations? I haven’t been up there in a while… I’m not sure.”
David called down, “Well, it’s not just decorations. This one box has a train set.” David said it looked like a great antique set, probably about 50 or 60 years old.
“Oh my gosh!” the homeowner said. “My daughter was just asking me if that was still around – she wanted it for her son.”
David brought it down along with other decorations. The homeowner was thrilled to see many things she’d forgotten. It brought a lot of good memories.
“I think my husband bought this train when our first child was born,” she said. “It’s making me cry a little bit just remembering it.”
As it happened, David had a follow-up service to perform a month later at the same home.
“How is the train set doing?” David asked her.
“Oh, my grandson loves it,” she said. “My daughter was so excited you found it – in fact, she started tearing up as well. It was a big, happy moment for us.”
Great job, David. You never know when a simple question like, “can I bring any of these boxes down for you” can lead to something wonderful. That’s part of the fun of Good Deeds For Free!